LVMH Acquires Majority Stake in Bulgari

In a deal that was finalized last night, France’s LVMH will acquire the Bulgari family’s majority shareholding in Bulgari SpA. LVMH will issue 16.5 million shares in exchange for the 152.5 million Bulgari shares currently held by the Bulgari family, making them the second largest family shareholder of the LVMH Group. The deal is valued at €3.7 billion, or about $5.19 billion — via redwolf.newsvine.com

Customer service on Twitter

Here’s how you do it well, courtesy of Zappos (of course). Yesterday I tweeted:

I think my wife is having an affair with someone named “Zappos”. He sends her a package at least every third day. I am on to you, Mr Zappos!

Almost immediately, Zappos’ customer service Twitter account replied:

@jkottke I’m sorry sir, but our relationship with your wife is strictly professional.

Great, right? A company that gets the joke and participates meaningfully in an actual conversation with a full awareness of the context — via Source: kottke.org

Receivers called in as huge Top Ryde Shopping Centre runs up $700m debt six months after opening

The Top Ryde Shopping Centre has fallen victim to weak consumer spending just six months after the Prime Minister opened the massive complex.

A syndicate of four banks foreclosed on the newly renovated centre on Wednesday after the retail development tycoon John Beville was unable to meet the repayments on hefty loans used to give the centre a facelift — via redwolf.newsvine.com

Data intelligence firms proposed a systematic attack against WikiLeaks

After a tip from Crowdleaks.org, The Tech Herald has learned that HBGary Federal, as well as two other data intelligence firms, worked to develop a strategic plan [PDF] of attack against WikiLeaks. The plan included pressing a journalist in order to disrupt his support of the organization, cyber attacks, disinformation, and other potential proactive tactics — via redwolf.newsvine.com

Swiss Watch Exports Rebound Strongly in 2010

2010 saw a strong recovery in Swiss watch exports following the significant downturn recorded in 2009. The sector exported the equivalent of 16.2 billion francs or 2.9 billion more than the previous year. This 22.1% increase makes 2010 the second best year ever, even higher than 2007, which was considered to be excellent at the time — via redwolf.newsvine.com

Appeals Court: free Internet porn isn’t unfair competition to pay sites

Whatever you think about Internet porn, if you have any sympathy for online commerce you will be glad to know that this lawsuit failed. A California Appeals court has dismissed the case as a Strategic Lawsuit Against Public Participation (SLAPP) suit—an action designed to censor free speech.

The publication of a video on the Internet, whether it depicts teenagers playing football or adult entertainment qualifies as ‘conduct in furtherance of… free speech, the court ruled last week. …All of Cammarata’s causes of action arise from Bright’s conduct of placing speech on the Internet where it can be viewed for free by the public. This is the ‘predatory pricing’ that Cammarata complains of.

The judges also took a look at the Redtube business model, and after a fascinating review of the history of broadcasting and the Internet, rejected the plaintiffs unfair competition claims — via redwolf.newsvine.com

Public servant sacked for googling ‘knockers’ at home

How much privacy does an employee have when using a work laptop at home?

Not much, it seems, after a senior public servant was sacked after googling the word knockers and looking at legal pornography. That was despite the access being out of work hours and the public servant using his own internet service provider.

The public servant, from the Commonwealth Department of Resources, Energy and Tourism, was sacked after a software program, called Spector360, was set up by the department to catch any use of the word knockers.

The program, which takes a snapshot of a user’s desktop every 30 seconds, was then used to unearth the internet history of the man with a 25-year career with the public service. It uncovered his usage despite him having deleted his browser history — via richardfarner.newsvine.com