1. They took 2 weeks to port my telstra number to their Opt-sucks shit, which I was told would take 3 days max.
2. Their customer service staff on both phone and in store give you the run around. I have only encountered 1 helpful lady and 1 guy who could actually tell me what was going on, although he was still bloody annoying because he kept apologising in that monotone ‘I don’t care’ voice, out of 15 or so phone calls.
3. It is now January 2004. My mum and I submitted the change of ownership forms with 100 points ID in October 2003. It still hasn’t been done even after receiving an sms from Opt-sucks saying that my change of ownership has been actioned on the 14/10/03.
A phone call last month to see what the hell is going on turned up some other guy who said the info was there it needs to be processed, and I’ll email the dept. to do it and we’ll give you a call. Needless to say I received no such call.
Of course amongst all these phone calls, I have to have my mum to give authorisation because the account’s still in her fucking name. I don’t think I need to tell you how annoying that is.
Today’s phone call was more informative, the guy informed me that the account had been separated, but the ownership hadn’t been changed. Would be nice if I was informed properly about this in the sms or previous phone calls. No info had been submitted, I would have to go into an Opt-sucks store. I rang my Opt-sucks store. They told me Robbie was handling it and would chase it up. Robbie had since October to chase it up. What the fuck was Robbie doing? Oh I have a phone call.
It was Robbie he needed to confirm some more ID details and he’ll get back to me when he’s finished chasing it up.
Why am I still with Opt-sucks you ask? Well, they are the only mobile service that gets decent reception when I’m at home, and I would like decent mobile reception when I’m at home because I use this phone for both personal and freelance business calls. I don’t want my clients to have my home number, and I don’t do enough freelance business to warrant getting another phone line.
Stay tuned for more Opt-sucks antics or read about my previous entry: Port This!.
For the purposes of effective google searching (see Red wolf comment): Optus, Optus, Optus, Optus, Optus. Oh and Optus.
Community Service Announcement: If you’ve got serious issues with your phone service provider that you have been unable to resolve, it would be well worth your while to have a chat to the Telecommunications Industry Ombudsman.