With the two year anniversary of the release of the iPhone 4 in Australia just past, many folks who bought their iPhone 4 after that period would now be approaching the end of their contracts. The iPhone 4 has been known to experience some common defects later in its life (does anyone have a flaky home button?), so here is a guide for how to get Apple to honour the Trade Practices Act of 1974, and provide you with free warranty service: that is, a replacement for your defective iPhone.
First, let’s clear up some initial points. This is not a scam, or a way to scam Apple. The Australian Government and the ACCC have some fantastic consumer protection policies in place that many people simply aren’t aware of, and many companies don’t rush to inform you about. In 2011, they increased these protections even further with the Competition and Consumer Act 2010, but in the case of the iPhone 4, it’s likely that your situation is covered by the 1974 act, which this guide is based upon.
Also, this protection is to cover defects. You are not meant to use this guide if you have damaged your phone through accident, neglect or abuse — via Gizmodo Australia