Welcome to Qantas, please hold – for 15 hours

How long is too long to wait on hold? Thirty minutes? One hour? Try 15 hours, 40 minutes and one second.

That’s how long Adelaide businessman Andrew Kahn waited on hold on his mobile for Qantas from Wednesday night to yesterday morning — and his call was never answered.

Mr Kahn phoned Qantas at 7.22pm on Wednesday, trying to confirm his travel arrangements for a trip to New York on Sunday. He finally hung up at 11.01am yesterday, not having spoken to anyone. Why?

I hung up in the end simply because I had had enough, he told The Age.

But why wait so long? Well, the recorded message said someone would be with him as soon as possible — I wanted to find out what exactly they meant would be as soon as possible. And after a certain time, he did not want to give up his spot in the queue. The time on hold would easily allow for a flight from Melbourne to Los Angeles — via redwolf.newsvine.com

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