My coworkers were happy to give me a rundown of the different nationalities they’d encountered. Britishers get angry,
said Nidhi. Still, they are subtle — they’ll say something sarcastic under the breath.
Americans will just shout at you,
Sube said. Mittu agreed: I have only been cursed by Americans. They are sharp-witted and very articulated and yet very free with their anger.
Most customers are well-behaved, they assured me. Still, each agent had a stockpile of best- and worst-call anecdotes. I remember quite well this guy who just called me up and said out of nowhere, ‘You fucking Paki,’
Arnab told me during a break. We don’t take those things personally; it’s part of the job. So I just said, very calmly, ‘Yes sir, if I am a Paki, then this Paki would be helping you fix your computer.’ By the end of the call, he apologized and gave me a five-star feedback rating
— via redwolf.newsvine.com
RSS – Posts