It’s been a long time since I’ve had to deal with a malware-laden PC, but my long streak of luck ran out this weekend when a family friend–who describes himself as computer illiterate–called. “Every time I try to do anything on the computer,” he told me, “I get a message saying it’s infected, and I have to pay $69 to clean it, but I tried to do that and I couldn’t.” He couldn’t even navigate to the Mozilla site to download Firefox; Internet Explorer was completely hijacked — via Smarterware
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