eBay to Get More Involved in Transaction Disputes

eBay is moving away from its traditional laissez-faire approach regarding buyer and seller interactions on its marketplace, and instead will get more involved in transaction disputes. Starting around mid-June, eBay will in some cases issue refunds at its own expense to buyers who claim they either didn’t receive the item they bought, or received a different product. eBay will do this even if it determines the seller wasn’t at fault. In addition, eBay will begin steering buyers to take their complaints to eBay for resolution, as opposed to reporting them to its PayPal online payment unit