Faulty software has crippled 30GB first generation versions of the Microsoft Zune digital media player, affecting thousands of customers worldwide. The company said it was aware of the problem, and offered advice to Zune users on how to solve it. Customers have reported that their devices refuse to boot up, and freeze when the start-screen appears. The Zune was launched in 2006 as Microsoft’s contender to Apple’s highly successful iPod player
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