PayPal Hirings to Ease Customer Service Anger

eBay subsidiary PayPal has vowed to improve customer service in Australia by doubling the number of personnel to manage customer queries and complaints. By next month, PayPal would have made 40 new hires, taking the total tally to 127 customer service agents. PayPal has been progressively boosting customer service levels over the past few months, according to managing director Frerk-Malte Feller. Customer service is very important to us. Apart from adding more people we will also be enhancing our interactive voice response systems, he said