Sky’s Botched Google Migration In the UK

Rupert Murdoch-owned British ISP Sky is migrating their customers to the Google Apps platform, and the customer experience is terrible. Their 1 million customers were told that they need to change their client settings to enable SMTP Authentication and other settings on a certain date — but not to do it before then or their e-mail would break; but if you don’t do it on the date your e-mail will also break. Oh, and if you’re a POP user you also need to enable that manually in the Skoogle interface, as seemingly they chose not to run a system-wide command to allow it for all users. In addition, if you want help then you’re pretty much on your own. One user has made seven support calls and still not been able to access his e-mail since the migration. Hardly surprising that the story has made the papers with their help-desk in meltdown &#8212 via Slashdot

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