AOL Mail: OK for Others, not itself

AOL is the world’s most successful ISP — except, apparently, in its own house. Among the problems cited: The e-mail software frequently crashed, staffers weren’t able to send messages with large attachments, they were often kicked offline without warning, and if they tried to send messages to large groups of users they were labelled as spammers and locked out of the system. Sometimes, e-mails were just plain lost in the AOL etherworld and never found. And if there was an out-of-office reply function, most people couldn’t find it

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